Find the Answers You Need
Frequently Asked Questions
Got questions? Browse through our comprehensive knowledge base to find quick answers, troubleshooting tips, and guides on making the most of our platform.
To activate your card, scan the QR code on the physical card or tap it on an NFC-enabled device, then enter the activation code provided in your package.
No, each physical card can only redirect to one active profile at a time to guarantee a seamless scan experience.
If your subscription expires, your card will fall back to our primary default template. Your advanced custom templates will be preserved but locked until renewal.