Privacy Policy

1. Who We Are

AkwaSync is a digital platform that enables organizations to collect, synchronize, manage, analyze, and report data securely through mobile and web applications.

Depending on your relationship with AkwaSync:

• Your organization is typically the Data Controller, determining why and how personal data is collected.
• AkwaSync acts as the Data Processor, processing personal data on behalf of the organization.

2. Information We Collect

Depending on how AkwaSync is used, we may collect the following categories of information.

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Organization
• Job title
• Username
• User ID

Operational Data

This may include:

• Survey responses
• Registration records
• Monitoring and evaluation data
• Attendance records
• Project information
• Forms submitted through the platform

Device Information

We may collect:

• Device model
• Operating system
• App version
• Device identifiers
• IP address
• Browser type

Location Information

Where enabled by your organization, AkwaSync may collect:

• GPS coordinates
• Location accuracy
• Time of capture

Location data is collected only when required for project activities.

Media Files

Users may upload:

• Photographs
• Documents
• Signatures
• Audio recordings (where applicable)

Usage Information

We may collect:

• Login history
• System activity
• Synchronization logs
• Error reports
• Audit logs

3. How We Use Your Information

We process information to:

• Deliver AkwaSync services
• Synchronize field data
• Improve data quality
• Generate reports and dashboards
• Authenticate users
• Provide customer support
• Maintain system security
• Detect fraud or misuse
• Improve platform performance
• Meet legal and contractual obligations

We only process personal data for legitimate business purposes or as instructed by our clients.

4. Offline Data Collection

AkwaSync supports offline data collection. When internet connectivity is unavailable:

• Data is securely stored on the device.
• Data remains encrypted where applicable.
• Information automatically synchronizes when connectivity is restored.

5. Legal Basis for Processing

Where applicable, we process personal data based on:

• User consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Instructions from our client organizations

6. Data Sharing

We do not sell personal information. We may share information with:

• Your organization
• Authorized system administrators
• Cloud hosting providers
• Technical support providers
• Government authorities where legally required
• Professional advisers where necessary

All third-party providers are required to maintain appropriate security and confidentiality measures.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your information, including:

• Secure authentication
• Password protection
• Encryption during transmission
• Role-based access control
• Regular security updates
• Secure cloud infrastructure
• Backup and disaster recovery procedures
• Activity logging and monitoring

While no system is completely secure, we continually work to protect your information against unauthorized access, disclosure, alteration, or destruction.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

At the request of the client organization, data may be exported, archived, anonymized, or securely deleted, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

Requests should generally be directed to your organization (the Data Controller), which will coordinate with AkwaSync where necessary.

10. Cookies and Similar Technologies

The AkwaSync web platform may use cookies and similar technologies to:

• Maintain user sessions
• Remember user preferences
• Improve performance
• Analyze platform usage
• Enhance security

Users may manage cookie preferences through their browser settings, although disabling cookies may affect certain platform features.

11. International Data Transfers

Where personal data is transferred across national borders, AkwaSync takes reasonable measures to ensure that appropriate safeguards are in place and that such transfers comply with applicable data protection laws.

12. Children's Privacy

AkwaSync is not intended for direct use by children unless the platform is being used as part of an authorized program managed by a client organization with appropriate legal authority and safeguards.

13. Third-Party Services

AkwaSync may integrate with third-party services, such as cloud infrastructure providers, email services, mapping services, or analytics tools. These providers process data only as necessary to deliver the requested services and are expected to maintain appropriate privacy and security standards.

14. Data Breach Response

If we become aware of a personal data breach that may affect your information, we will:

• Investigate the incident promptly.
• Take steps to contain and remediate the issue.
• Notify affected client organizations as required by applicable law and contractual obligations.
• Cooperate with relevant authorities where necessary.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices. The updated version will be published with a revised "Last Updated" date.

Continued use of AkwaSync after such changes constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is processed, please contact the organization that invited you to use AkwaSync.

If your inquiry relates to AkwaSync's role as a service provider, you may also contact the AkwaSync support team through your organization's designated support channels.

Our Commitment to Privacy

At AkwaSync, we are committed to protecting the confidentiality, integrity, and availability of the data entrusted to us.

We process information only for authorized purposes, apply industry-recognized security practices, and work with our clients to ensure responsible and lawful handling of personal data.

Our goal is to provide a secure, reliable platform that organizations can trust for collecting, managing, and analyzing information while respecting the privacy of every individual whose data is processed.