How We Handle Your Information

Data Processing Policy

We are committed to safeguarding your data. Read our comprehensive guidelines on how we collect, process, and protect your digital information across our platform.

1. Data Collection

AkwaSync collects only the information necessary to deliver our services. Depending on your organization, this may include:

  • Personal identification information
  • Registration details
  • Survey and assessment responses
  • Attendance records
  • GPS location (where applicable)
  • Photos and supporting documents
  • Device information
  • Offline-collected field data

All data is collected with your organization's authorization and in accordance with applicable data protection regulations.

2. Secure Data Transmission

When internet connectivity is available, data collected through the AkwaSync mobile application is encrypted and securely transmitted to our cloud servers.

If there is no internet connection, the application safely stores the data on the device and automatically synchronizes it once connectivity is restored.

3. Data Validation

Before data becomes available for reporting, AkwaSync performs automated validation checks to ensure:

  • Required fields are completed
  • Data formats are correct
  • Duplicate submissions are minimized
  • Records remain consistent and accurate

This improves the quality and reliability of your information.

4. Secure Storage

Your data is stored in secure cloud infrastructure protected by:

  • Encryption during transmission
  • Role-based access controls
  • Secure authentication
  • Regular system backups
  • Continuous monitoring
  • Disaster recovery procedures

Only authorized users within your organization can access your information.

5. Data Processing & Analysis

AkwaSync transforms collected information into meaningful insights by:

  • Organizing records
  • Aggregating statistics
  • Generating dashboards
  • Tracking project performance
  • Producing reports
  • Monitoring key indicators

This enables organizations to make timely, evidence-based decisions.

6. Reporting

Authorized users can access real-time reports through the AkwaSync dashboard, including:

  • Interactive dashboards
  • Charts and visual analytics
  • Custom reports
  • Excel and PDF exports
  • Project progress tracking
  • Geographic data visualization (where enabled)
7. Controlled Access

Your organization maintains control over who can view, edit, or manage data through configurable user roles and permissions. Examples include:

  • Administrators
  • Supervisors
  • Field Officers
  • Data Collectors
  • Read-only Users

Each user only accesses information relevant to their responsibilities.

8. Data Retention

Data is retained only for as long as necessary to fulfill contractual, operational, or legal requirements.

Upon request and where applicable, organizations may request data export, archival, or secure deletion in accordance with our data retention policies.

9. Privacy & Compliance

AkwaSync is designed with privacy in mind. We strive to align our data handling practices with internationally recognized data protection principles, including:

  • Lawful and transparent processing
  • Data minimization
  • Accuracy
  • Purpose limitation
  • Integrity and confidentiality
  • Accountability
10. Continuous Protection

To maintain the highest standards of security, AkwaSync regularly:

  • Applies security updates
  • Monitors system activity
  • Conducts vulnerability assessments